FAQs

General

Ebanista celebrates classic European design with a modern sensibility. The collection utilizes time-honored techniques while forging an invigorating new path into contemporary luxury. In a sense, it is not merely one style — it is a “style” in itself.

Similar to ordering a luxury automobile or booking a first-class vacation, designing an estate and procuring the home furnishings suited for it require a customized process. Each member of our esteemed team prides themselves on providing interior designers and homeowners alike guidance, education, and inspiration from years of experience, expertise, and unmatched taste. Simply visit the desired product page within the “Shop” section of our website and click “Request a Quote” to begin the purchasing process. Alternatively, clients may contact their designated Ebanista representative directly by using the website’s Contact Us page. More information can be found our How to Buy page.

Each member of our esteemed team prides themselves on providing interior designers and homeowners alike the knowledge, expertise — and most importantly the taste level — required to furnish the most pedigreed of estates. Please contact your nearest Ebanista representative to discuss your project and learn how Ebanista can be of assistance.  

In the spirit of modernity and global consciousness, Ebanista does not print a full, hard-copy catalog, but the entirety of our collection is available for viewing on our websiteFurther, each product page contains the option to download the corresponding tearsheet for convenient use in client meetings and design presentations. Should you wish to use printed materials, brochures are available upon request. 

Yes. Ebanista furnishings are handmade one at a time in Southern California. Our dedicated artisans craft each piece with principled technique and careful attention to detail. A piece is not released until it satisfies our exacting standards. 

Please note that our hand knotted rugs are sourced from the finest rug weaving regions in the world including but not limited to Turkey, Iran, India, Nepal, Afghanistan, and Morocco. Each piece is hand selected based on design, color, materials, weave, texture, and artistic merit.  

Leather hides, sheepskin, and goatskin furs are sustainably and ethically sourced from the Pampas, the beautiful lowlands of Argentina, Argentinean Patagonia, and the Antarctic peninsula.  

Zebra hides are Grade A and obtained by permit from the local conservation authority in South Africa. The species Ebanista sources is not endangered, rather obtained during culling season and is regulated by the African government for legal export. 

We are happy to help facilitate and secure suitable white glove transportation for your treasured Ebanista pieces. 

In accordance with industry standard, pricing on Ebanista’s collection is available by request. Please select “Request a Quote” on any of our products or contact an Ebanista showroom or Design Studio for more information.

No. Ebanista is not affiliated with Alfonso Marina. Our collection is designed by Ebanista owners Melinda Pakzad and Jessica Pakzad Bennett, along with Creative Director Lee Poole, and crafted exclusively by our team of dedicated artists.

While we would not claim this distinction in its traditional sense, Ebanista has a proud resume of esteemed hospitality projects including Four Seasons Hotels & Resorts, InterContinental Hotels, The Palazzo at The Venetian Resort, and Ritz-Carlton Resorts, to name a few.

Terms of sale

As outlined on each of our sales orders, Ebanista requires a 50% deposit at the time of purchase to initiate production for made to order pieces. For In Stock pieces, Ebanista requires the order to be paid in full at time of purchase. All finish/fabric selections, approved order details, and completed COM/COL forms, where applicable, must be submitted as well. Upon completion, the remaining balance is collected, and the piece(s) are released for pick up. Ebanista does not guarantee completion or delivery of a piece by a given date.

Ebanista accepts cash, check, credit card (Visa, Mastercard, Discover, American Express, UnionPay), and wire transfer. 

If you are a trade member, you must complete and submit a valid certificate of resale for the state(s) in which you do business, in order to avoid sales tax charges. Sales tax does not apply if the order’s final destination is one in which Ebanista does not have a showroom or design studio location.

Because each and every piece undergoes a thorough, multi-step quality inspection prior to release, all made to order sales are deemed final, and no returns, refunds, or exchanges are accepted. Deposits on made to order pieces are non-refundable including if the order is canceled.  

Should you wish to facilitate a return on an In Stock or Quick Ship item, please contact your Ebanista representative within thirty (30) days of receipt of merchandise. Proof of purchase is required. Item(s) must be in perfect condition. A refund will be issued via the same payment method used for purchase once we have confirmed that the item arrived to our warehouse in perfect condition. A 10% restocking fee, less the return freight, will be deducted from the refund. We do not refund shipping charges due to buyer’s regret.

As per our Terms of Sale, Ebanista offers a limited warranty against any manufacturing defect for a period of one year after delivery. COM is not covered. All merchandise sold directly from a showroom floor is sold “as is.”

We pride ourselves on the luxurious bespoke nature of our collection, the character of our pieces, and that no two are exactly alike. However, variances may occur on occasion. If you receive an order with signs of damage, refuse the item or note on the Bill of Landing that the item arrived with damage. Additionally, please report this to your Ebanista representative immediately.

Customization & LEAD TIMES

Typically, yes. The hand-crafted, made-to-order nature of our collection often lends itself well to customization, and wherever possible, we are happy to accommodate. That said, if any customization jeopardizes the integrity of a given piece, we must politely decline and explore other options.

Yes. Customization virtually always incurs an additional expense. This is true even in cases where a piece is being made smaller than standard, as it requires careful reassessment of construction by our artists. 

Lead times, naturally, vary by piece and product complexity. If you are on an accelerated timeline, we suggest you order from our vast and ever-evolving In Stock & Quick Ship program. Your dedicated Ebanista representative will be able to provide specific lead times for each of your pieces of interest.

Ebanista Quick Ship is a collection of in-stock and on-order pieces with little to no lead times. Rest assured, these pieces have not been rushed or made with shortcuts. They are simply pieces we have chosen to keep in production to better suit the needs of an increasingly fast-paced design world.

Order materials

At the time of purchase, please provide Ebanista any and all product specifications and materials necessary for proper, timely production. This may include, but is not limited to: signed Custom Drawings, approved finish samples/strike-offs, and approved CFAs. If your piece is COM, please send the requested yardage to our corporate office at 2015 Newport Blvd, Costa Mesa, CA 92627 with the accompanying COM Forms. COM must be received within the first 3 weeks of production in order to avoid a delay in your order. Each sales order requires a client signature of approval before production can begin.

“COM” stands for “Customer’s Own Material,” and indicates that a client will be supplying their own fabric to upholster an Ebanista piece. Should you select COM, yardage requirements are offered within each item’s description on our website. Please contact your Ebanista showroom or Design Studio for further direction on special fabric requirements.

Knit-backing stabilizes and reinforces fabric so it’s better suited for upholstery use. It is required on light to mid-weight fabrics such as silk and linen. Your  Ebanista representative will advise in the event knit-backing is required for your order and guide you through the process.

Product care

Maintenance recommendations vary by piece, but as a rule, a gentle approach is best. Dust pieces lightly with a feather duster or dry cloth. Avoid placing pieces in direct or unfiltered sunlight for extended periods, as this could alter the stain, finish, or upholstery.  

Do not use windex, cleaners, wax etc. on any table or casegood finish. Humidifiers are recommended in dry and very cold climates as all furniture is spoiled with the Southern California climate. 

Upholstered items: Should your fabric skirt wrinkle, as they so easily do despite the best handling, it is recommended to use a hand steamer on the backside of the skirt. Should your down-filled cushions need a little love, fluffing and hand smoothing will bring them back to shape.  

Please note that all new upholstered pieces will have a break in period, just like a fabulous pair of shoes. As time progresses, the down will settle and become more encompassing, the springs will begin to adjust, and the fabric will acclimate, resulting in a well-appointed seating experience for years to come. 

No, however your Ebanista representative can assist in obtaining a quote to have your pieces treated in home upon installation.

Hand knotted rugs should be vacuumed on a regular basis using the beater bar on its highest setting, and perhaps once a year, move all the furniture off the rugs, turn the rug upside down, (with the pad removed) and vacuum the back of the rug slowly, with the beater bar fully down to shake out any dust that has settled in the rug. Carefully roll the rug up and sweep any dust from the floor, place the pad and rug back in position, vacuum the face again and replace the furniture. 

It is recommended that you have the rugs professionally cleaned once every four to five years, shorter intervals if the rugs are in very high traffic areas and are getting heavy soiling. DO NOT steam clean rugs in your home, they need to be professionally cleaned by an established, hand knotted rug cleaning specialist. 

Your cowhide rug may have creases when it first arrives from being folded in transit. Simply lay out your rug and the creases should flatten out naturally within a couple of days. Cowhide rugs are very easy to clean and maintain. Vacuum your rug regularly with suction only. It is important to never use a roller brush. Vacuum from the middle of the rug to the outside edge moving in the direction of the hairs. Occasionally shaking the rug to remove dust will maintain its natural characteristics.  

Should you have any food or beverage spills, apply a mild soap and warm water solution to a clean cloth or sponge and lightly wipe the hide in the direction of the hairs until the spot is dissolved. Rinse with a damp sponge and avoid hard or excessive rubbing. Be sure to not soak the leather underside as the leather will stiffen. Blot up excess liquid with a clean cloth and leave to air dry. If the rug gets too saturated, take it outside (away from the direct sunlight) and flip it back side up to dry. If you happen to have a grease or oil spill, wipe immediately with a dry, clean cloth, then run a smooth brush through the hairs, in the direction of the hairs. Do not apply any water or liquids. NEVER USE saddle soap, abrasive cleaners, furniture polish, or other cleaning products, as these products can damage the leather.

The lanolin rich, lustrous fiber of sheepskin and goatskin is naturally durable. A little care and attention, when necessary, will go a long way to prolong the life and maintain the inherent beauty of your rug. Avoid placing the rug in direct sunlight as excessive UV can potentially damage the natural fibers and darker colors may fade more rapidly. Occasionally shaking the rug to remove dust will maintain its natural characteristics. Vacuum your rug regularly with suction only. Turbo or rotating brush vacuums can damage the wool fiber and potentially create frizz. Longer pile rugs benefit from periodic brushing with a wire pet brush. Tiny spills can be sponged off with a damp cloth. Do not place the rug in damp conditions as the all-natural leather pelt may degrade.  

Should your sheepskin get wet, air-dry by hanging it on a line or laying it out flat out of direct sunlight. It is very important to carefully extend-stretch the sheepskin during the drying out process as it helps to maintain the shape and avoid excessive shrinking. Never roll dry, iron, or use bleach on your sheepskin rug.  

Smaller or light stains can be cleaned relatively easily using a mild soap and water solution and a damp cloth.  For a more comprehensive cleaning, and to get the best outcome, dry-cleaning is recommended. It is preferable to dry clean to ensure that the dyed colors do not bleed/run into each other. 

 

If your question was not addressed above, please feel free to inquire directly via the Contact page on our website.

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